reception), that will take the call instead.

There can be a configuration that enables overflow after 2 minutes, to another group (e.g. This queue can also hold extended configuration options that enable overflow settings or specify what the escape route is of a call when there is no agent available for X time.

The queue tells the Response Group which group of agents is linked to the response group. If the group setting is set to “ Informal”, the agent is always used to hunt, if the personal status is Available in the client. They can also sign out again, to go lunch for example. If they do not sign in a group, they will not receive calls by the response group. Agents can sign in a response group if the group setting is set to “ Formal”. The response group hunts for an agent when you call the assigned number. The agent will be hunted in the order that is configured in the group settings. When calling a Response group, you should always end up calling someone in an Agent Group, but before that you will start in a Queue. The queue will play the queue music and decides the maximum waiting time, and queue positions. Interactive workflow: The Interactive Response group work like hunt groups but add extended functionality like adding an IVR that could be two levels deep, each level offering 4 answer options.

There are options like opening times and waiting music available. Hunt Group: This is a simple response group where available agents get called after the welcome text.When logged in, you can manage the workflow for a group. On this page you can manage the Response Groups that your account manages.ġ. Open your web browser and visit, click the Response Group Manager tile.Ģ. Login into the Response Group Configuration Toolġ. Please use Internet Explorer when configuring, in order to experience the best compatibility. The Skype for Business ControlPanel uses Silverlight, which is a graphical plugin for Internet Explorer. – Setting a forward option during closed times. The set Skype For Business Response Group manager can manage the Response Group on a webpage.

Order of groups in skype for business